Our Office Policies

Well Child Visits
During the first year, your baby will need scheduled well child check-ups and vaccinations.  These visits are scheduled at 2 weeks, 1, 2, 4, 6, 9, 12, 15, and 18 months.  Starting at age 2 years, well child exams should be once yearly.

It is important to keep these appointments as scheduled so that vaccinations will be timely.  Make sure to bring your vaccination card with you to each appointment to keep current.

Sick Visits
We offer same day sick appointments whenever possible.  Please call as early as possible to arrange a time after 8:00 AM.

Late Appointments
You may be asked to reschedule your child's appointment if you do not arrive on time.  

Missed Appointments
Our office has a NO SHOW policy, which was put in place to assist in scheduling of patients. If an appointment is missed without being cancelled, another child is not able to be scheduled in that time slot.  A fee of $25.00 will be charged for missed appointments and must be paid prior to the patient being seen in the office again.  After 3 appointments are missed without prior cancellation, patients are dismissed from the practice.

After Hours / Emergencies
Obvious life-threatening situations should call 911 or proceed directly to the nearest emergency room.  Other situations, please call us for advice on how to proceed.

For urgent needs that cannot wait until the next business day, simply call our office number (910-321-7337) and you will be instructed on how to reach the provider or nurse on-call.  While we want to be available to our patients for urgent needs, we ask that you do not call after hours for questions that a non-urgent and can wait until the following business day.

Appointments and medication refills will not be handled after hours.  For possible overdoses or poisonous ingestions, please do not call us.     

Call the Poison Control Center: 1-800-222-1222

Test and Lab Results
Test results will be emailed to you through our patient portal, please sign up for this in the office.

Co-Pays, Balances & Claims
Co-pays and any remaining balance are due at time of service.

As a convenience to you, we will file claims to your insurance company.  It is the guardian's responsibility to bring a current insurance card to each appointment & to update any changes to your contact information.  Patients who arrive without their current card will be asked to reschedule unless the current card is on file.

Letters / Form Completion
A fee will be assessed for completion of forms and composing of letters.  Our office requires 48 hours to complete your request.

Carolina Pediatric Group's Immunization Policy

At Carolina Pediatric Group, PA, we are dedicated to providing the highest quality of evidence-based medical care for our patients.  This includes our adherence to the vaccine schedule recommended by national organizations such as the American Academy of Pediatrics (AAP) and the Advisory Committee on Immunization Practices (ACIP).

These well-respected organizations include panels of experts in pediatrics as well as infectious disease.  Our goal is to eliminate or minimize preventable serious disease, thereby promoting the health of all children.  These national experts are constantly analyzing information about vaccine safety to provide recommendations for a vaccine schedule to protect your child's health.

While there are legitimate reasons to deviate from the recommended schedule (i.e. serious illness at the time of the well check-up, shortage of vaccine), it is our policy to discourage the spreading out or splitting vaccines.  Administration of vaccines outside of a routine well check-up involves staff and nurse time and is disruptive to the flow of our office.  All shots that are being split up by parental choice will be charged a convenience charge of $25 over and above any co-payment required by your insurance.  This fee is not covered by insurance and is due at the time of service.   

 If a vaccine is refused, you will be asked to sign a vaccine refusal form.  We accept no responsibility in the event your child contracts a vaccine-preventable disease. 

Please consider your choices carefully, as your decision affects your child's health as well as the health of other children.  If you need more information - please click on PATIENT RESOURCES - VACCINES.


  For obvious life threatening situations, please call 911 or proceed to the nearest emergency room.
For urgent needs that cannot wait, please use the link below.

  The providers at Carolina Pediatric Group are highly trained medical professionals who take pride in caring for the children of Fayetteville, North Carolina.  
  Don't worry! We have answers to common questions about your child's heath. You can never be too informed!  

Using the patient portal allows you to download your child's vaccine record, view office visits, and allows us to communicate with you regarding lab results and treatment plans.

You will sign up for the portal in our office and the password will be given to you. You will then receive an invitation to the portal with instructions on activating your account. For even more convenience, there is also a free Follow My Health app for use on your mobile device. You will be able to install this via your app store.

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